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All incidents reported for Admin Console
2026
| Summary | Date | Duration |
| **Summary**
Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys.
**Description**
We are experiencing an issue with Workspace users beginning on Thursday, 2026-04-09 19:08 PDT.
Our engineering team continues to investigate the issue.
We will provide an update by Friday, 2026-04-10 04:00 PDT with current details.
We apologize to all who are affected by the disruption.
**Customer Symptoms**
Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys.
**Workaround**
Below steps should be performed by Admin as the workaround:
- Admin should revoke the key.
- Admin to create the verification code to sign-in.
- The user should sign-in using Backup verification code and then re-enrolls the security key. | Apr 10, 2026 | |
| **Title:** Google Workspace customers may be experiencing missing account metadata, including primary email address and account creation time in the Admin Console
**Description:** We are experiencing an issue with Admin Console beginning at Monday, 2026-01-19 10:10 PST.
Mitigation work is currently underway by our engineering team.
The mitigation is expected to complete by Tuesday, 2026-01-20 07:45 PST.
We will provide more information by Tuesday, 2026-01-20 08:00 PST.
We apologize to all who are affected by the disruption.
**Symptoms:**
- **Admin Console**: Administrators searching for or viewing users may see empty fields for primary email addresses and account creation dates. The issue may also affect display of user information where a user's email address would normally be present (such as Reporting or Activity events).
- **Directory API**: Applications accessing the Directory API, such as Google Cloud Directory Sync (GCDS), may receive responses with missing email and account creation metadata.
**Workaround:** None at the time.
| Jan 19, 2026 | |
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- Times are listed in Coordinated Universal Time (UTC)